History
Considered the "father of needs assessment,” RogerKaufman
first developed a model for determining needs defined as a gap in results. This
particular emphasis in results focuses on the outcomes (or ends) that result
from an organization's products, processes, or inputs (the means to the ends).
Kaufman argues that an actual need can only be identified independent of
premature selection of a solution (wherein processes are defined as means to an
end, not an end unto themselves). To conduct a quality needs assessment according
to Kaufman, first determine the current results, articulate the desired
results, and the distance between results is the actual need. Once a need is
identified, then a solution can be selected that is targeted to closing the
gap. Kaufman's model in particular identifies gaps in needs at the societal
level, what Kaufman calls "Mega" planning, along with gaps at the
Macro (or organizational) and Micro level (the level of individuals and small
groups). Organizational elements vary among the three different levels: they
are outcomes at the Mega level, outputs at the Macro level, and products at the
Micro level.A Mega level needs assessment should be conducted if the primary
beneficiary of the desired results is society itself (as with the results of a
clean environment or continuing profit). If the desired resulted are not
directly societal, but are delivered to society (such as automobiles or college
graduates), then a Macro level assessment should be performed. If the desired
results are building blocks for larger results (such as a single sale or a
passed inspection), then a Micro level needs assessment is appropriate.
Kaufman articulated 13
indicators for societal well-being, which there will be no losses of life nor
elimination or reduction of levels of well-being, survival, self-sufficiency,
and quality of life from any source, including (but not limited to):
- War and/or riot and/or
terrorism
- Shelter
- Unintended human-caused changes
to the environment, including permanent destruction of the environment
and/or rendering it non-renewable
- Murder, rape, or crimes of
violence, robbery, or destruction of property
- Substance abuse
- Disease
- Pollution
- Starvation and/or malnutrition
- Child abuse
- Partner/spouse/elder abuse
- Destructive behavior, including
child, partner, spouse, self, elder, and others
- Discrimination based on
irrelevant variables including color, race, creed, sex, religion, national
origin, age, and location
- Poverty
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